FAQ – Placing an Order at Sun & Color

Order Information
We are available to take your order 24/7 at www.sunandcolor.com or by phone at 888-901-7541 Monday – Friday 9am – 5pm CST.

Payment Methods
Payment can be made online using the following credit cards:
– Visa
– Mastercard
– American Express
– Discover

Sales Tax
Applicable sales tax will be charged on total merchandise amount for order shipped to Texas, not including shipping.

Order Processing
New orders are processed during normal business hours and ship on the next business day. Occasionally, due to popular demand, an item designated as in stock may in fact be out of stock at the time you place your order. In this case, our team will notify you by phone or email and your order will be shipped as soon as the item is available.

FAQ – Shipping Information

Order Status
To check the status of your order, please visit our Order Status Page (link it) on the top of this page and sign in to your account. There you can Read Messages, View Your Order Status and Completed orders. If you prefer you may contact us via email at info@sunandcolor.com or call Customer Service at 888-901-7541.

Shipping Rates & Services
All orders over $50.00 will be Free Shipping (USPS Priority within 2- 3 days delivery or FedEx Ground 3-5 days delivery) for destinations within the continental US. We will choose the best method to get your package to you as quickly as possible.

International Orders & Shipping
Canada Orders will be charged a flat fee of $15 US dollars.
If you would like to place and international order, you may call in your order to (1) 904-834-7871 . Sorry, we are not currently able to place international orders online.

Expedited Services
We offer: USPS Priority Mail and Express Mail, FedEx Express Saver, Standard Overnight. You can select these options and view detailed pricing during the check-out process.
Please note: FedEx delivery does not include Saturday, Sunday or holidays, and may require a signature.

Order Status & Tracking
To check the status of your order, please visit our Order Status Page.

Returns and Exchanges
We promise a full refund if you are not totally satisfied with your Sun & Color merchandise, less shipping cost. For details and a downloadable Return/Exchange form, click on this link. Note:  Only merchandise purchased on our website.

Exchanges
Sun & Color wants you to be happy with your online purchase. We will gladly replace, exchange, or refund your online purchase within 30 days as long as the items are in sale-able condition with all tags attached. Credits will be issued based on original payment method, excluding shipping charges. If you had Free Shipping  $7 shipping cost will be deducted from your credit.  ALL RETURN OR EXCHANGED HATS/MERCHANDISE WILL INCUR A $7.00 Shipping and Handling fee.  Include a check made out to Montague Design Group.

Note:  Only merchandise purchased on our website.

To return items, simply send your items along with a copy of your receipt and a brief explanation on the Return/Exchange Form here. It is recommended that you request a tracking number and delivery confirmation from your shipping provider to ensure the proper delivery of your return. We cannot issue refunds for lost and unconfirmed return shipments.

Customer Service
Sun & Color
5150 Palm Valley Rd. Suite 204
Ponte Vedra Beach,  FL  32082

Contact

Please feel free to contact us with any assistance you may need.

Email
info@sunandcolor.com

By Phone

USA & Canada 888-901-7541 (Monday – Friday, 9am – 5pm, CST)
International to (1) 904-834-7871